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The requester can use to attach multimedia files like images, audio, videos, PDFs, and text documents. Live Chat also enables technicians to collaborate and resolve requests quickly.

Using this button, the technician can add a title to the conversation, add notes, attach files, transfer the chat to another technician, or end the session. The request form will open where the technician can fill out the required information and add the request. A technician can have only 3 active chat windows at any given point in time.

Select the required technician from the list of technicians available and start the conversation. Open the chat window of the required technician. Choose the technician to be included in the group chat.

This will enable the added technician to view the conversations. Empower requesters with a convenient communication channel.

Enable end users to initiate a Live Chat session to raise a new ticket or follow up on an existing one. Automatically route incoming chat messages lpus appropriate technicians for speedy ticket resolution. Allow end users to share files, screenshots, and other relevant resources as attachments within the conversation.

What Customers Say With business rules, we have been able to ensure that tickets are handled by the right teams, ensuring faster resolution times for end users.